4 & 5 March – B.E.S.T Customer Service

  • The essence of good customer service is forming a good relationship with customers
  • Good customer service is
    • All about bringing customers back to become repeat customers.
    • Sending them away happy to pass positive feedback about your business
  • 18 & 19 March

  • Develop skills to be a professional salesperson
  • Apply new skills to manage yourself and customers better
  • Anticipate and handle sales objections to improve the chances of closing the deal
  • Negotiation with your customers and closing the sales
  • 23 & 24 March – Management Skills for Administrative Professionals

  • Learn how to manage workload efficiently and effectively
  • How to manage time, obstacles and procrastination by understanding simple management concepts.
  • Learn how to communicate effectively, understand teamwork and work as an excellent ‘support group’ for the company.