6 & 7 July – International Trade – Incoterms 2020 & Trade Practices

  • Key differences between 2010 and 2020 Incoterms
  • Impact on Incoterms 2020 on International Trade
  • Understand the various types of documentation used and the impact of new Incoterms on trade

12 & 13 July – Problem Identification & Creative Problem Solving Skills

  • Identify exactly what problem identification is, the importance of it.
  • Recognise the various problem solving styles and methods.
  • Utilise a variety of methods for solving problems innovatively.
  • Invest less time and energy in solving problems.

26 & 27 July – Customer Satisfaction & Relationship Management

  • All too often, we hear the phrase 'The Customer is King.'
  • It is the customer that brings business, and this business brings profits.
  • But understanding customers and solving their issues isn't as easy as one may think.
  • A wrong answer or an insensitive remark may turn a customer relationship from good to bad in minutes
  • Even a slight delay without a proper explanation leads to customer dissatisfaction
  • The more satisfied the customer, the more sales are generated.