6 & 7 July – International Trade – Incoterms 2020 & Trade Practices
- Key differences between 2010 and 2020 Incoterms
- Impact on Incoterms 2020 on International Trade
- Understand the various types of documentation used and the impact of new Incoterms on trade
12 & 13 July – Problem Identification & Creative Problem Solving Skills
- Identify exactly what problem identification is, the importance of it.
- Recognise the various problem solving styles and methods.
- Utilise a variety of methods for solving problems innovatively.
- Invest less time and energy in solving problems.
26 & 27 July – Customer Satisfaction & Relationship Management