10 & 11 July – B.E.S.T. Customer Service

  • The essence of good customer service is forming a good relationship with customers
  • Good customer service is
  • • All about bringing customers back to become repeat customers.
  • • Sending them away happy to pass positive feedback about your business

    • 15 & 16 July -English Speaking Strategies & Confidence Building

  • English is vastly used in building network to increase business opportunities.
  • Practical advice and English speaking strategies
  • Help in boosting confidence when it comes to speaking in English.

    • 17 & 18 July – Misconduct & Domestic Inquiry Documentation & Procedures

  • Differentiate between minor & major misconducts.
  • Guidance on how to draft warning letters, etc.
  • The step-by-step procedure on how to conduct a DI.

    • 22 July – Communication & Leadership Skills for Managerial Success


    <li style="text-align: left;">Good communicationand leadership skills are essential if you want to be a productive, effective manager.</li>
    <li style="text-align: left;">Apply leadership skills to motivate, influence and build a winning team</li>
    </ul>

     

    22 & 23 July – Pengurusan Inventori & Store yang Berkesan

  • Improve the performance of store and warehouse challenges to achieve cost, speed, and reliability
  • Understand their responsibilities as a production team in handling a store/warehouse
  • Identify ways of improving the productivity of their warehouse