9 & 10 Nov – Pembangunan Kemahiran Untuk Kerani & Pembantu Tadbir
- Clerical & Administrative Personnel are very important support positions in any organization
- Emphasize the wider scope of work and specific skills in their respective scope of work
- Have the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization
- Learn how to manage their task more effectively
23 & 24 Nov – Customer Satisfaction & Relationship Management
- All too often, we hear the phrase 'The Customer is King.'
- It is the customer that brings business, and this business brings profits.
- But understanding customers and solving their issues isn't as easy as one may think
- A wrong answer or an insensitive remark may turn a customer relationship from good to bad in minutes.
- Even a slight delay without a proper explanation leads to customer dissatisfaction
- The more satisfied the customer, the more sales are generated.