9 & 10 Nov – Pembangunan Kemahiran Untuk Kerani & Pembantu Tadbir

  • Clerical & Administrative Personnel are very important support positions in any organization
  • Emphasize the wider scope of work and specific skills in their respective scope of work
  • Have the right attitude for learning and ultimately deliver high quality work that will make a bottom-line difference in the organization
  • Learn how to manage their task more effectively

23 & 24 Nov – Customer Satisfaction & Relationship Management

  • All too often, we hear the phrase 'The Customer is King.'
  • It is the customer that brings business, and this business brings profits.
  • But understanding customers and solving their issues isn't as easy as one may think
  • A wrong answer or an insensitive remark may turn a customer relationship from good to bad in minutes.
  • Even a slight delay without a proper explanation leads to customer dissatisfaction
  • The more satisfied the customer, the more sales are generated.